| SIZING S-M-L-XL
| UK
| USA
| Euro
| French
| Italian
| Australian
| XSmall
| 8
| 4
| 34
| 36
| 40
| 8
| Small
| 8-10
| 6
| 36
| 38
| 42
| 8-10
| Medium
| 12
| 8
| 38
| 40
| 44
| 12
| Large
| 14
| 10
| 40
| 42
| 46
| 14
| XLarge
| 16
| 12
| 42
| 44
| 48
| 16
|
DELIVERY Delivery Charges
Standard delivery £ 3.95 (2-4 working days)
Express delivery £ 8.00. Orders received before 12 noon will be delivered next working day. Orders received after 12 noon will be delivered within 2 working days. Express delivery is only available for goods in stock.
Overseas delivery
EU countries £7.00 and will take between 2-5 working days.
Worldwide £12.00 for packages up to 1.5kg. Heavier packages will be charged at cost. Idlewild London is not responsible for any local import and customs duties payable for goods delivered overseas.
Delivery times
Card payment: Your order will arrive in 2 to 4 days. If in stock your order will be despatched within 24 hours.
Cheque payment: To allow for clearance, your order will arrive in 7 working days from receipt of your cheque.
All delivery times are dependent on items being in stock. We will let you know if items will take longer. RETURNS & EXCHANGES UK Customers - free returns
We are happy to return or refund any items with which you are not satisfied. Please return purchase in their original condition and packaging within 14* days of receipt along with a completed returns form supplied with your delivery. Send your parcel to FREEPOST RRHS-AXAL-GHKS, Idlewild Ltd, LONDON, W5 2ER.
Parcels sent to this address can take up to 5 working days to reach us.
Postage costs and gift wrapping charges will only be refunded in the case of incorrect or faulty goods.
We recommend you obtain proof of posting certificate from the post office in case the parcel is lost in transit. Refund of postage will only be made in the case of faulty goods (this does not affect your statutory rights).
International Customers
Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Send your parcel to Idlewild Ltd, Returns Dept, 30 Eaton Rise, London, W5 2ER.
Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. CUSTOMER SERVICES If you need to contact customer services please email us at customerservice@idlewildlondon.com. We will reply to your enquiry within 24 hours.
Alternatively you can call us on 020 8997 7207. Phones lines are open Monday to Friday 9am to 5pm. GIFT WRAPPING We offer a luxury gift wrapping service for £4.00. This includes an elegant Idlewild box, ribbon, tissue and a gift tag. We can even add your own personal message to the gift tag.
Please note that in the event of a return gift wrap charges will only be refunded for incorrect or faulty goods. SECURITY
Our secure sockets layer (SSL) encryption uses 128 bit which is the highest level possible. All transactional information is encrypted to ensure it is not tampered with and stored on Barclays secure server.
For security reasons we do not store card details, your encrypted card details are sent directly to Barclays server.
In addition, all customer data we collect is protected against unauthorised access.
PRIVACY POLICY
We are committed to protecting your privacy. We will only use any information offered by you, lawfully and in accordance with the Data Protection Act of 1998.
We collect information for two reasons. Firstly, to enable us to process and fulfil any orders placed through our secure ecommerce service. Secondly, to keep you informed of any new products, special offers or changes to our site.
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